Shipping Policy

Shipping Policy

Effective Date: July 20, 2026

Thank you for shopping with Hydra Core, operated by CLM Market LLC. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

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1. Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Processing times may be extended during holidays, promotional events, or periods of unusually high order volume. Business days are Monday through Friday and exclude weekends and public holidays.

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2. Shipping

We proudly offer FREE worldwide shipping on all orders.

Once your order has been processed, estimated delivery is typically 7–12 business days, depending on your location.

Please note that delivery times are estimates only and are not guaranteed. Shipping times may vary due to customs processing, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

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3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to update after your package has been shipped.

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4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to update your shipping address, please contact hydracoresupport@gmail.com as soon as possible.

Address changes can only be made before your order has been shipped. Once an order has been dispatched, we are unable to modify the shipping address.

Hydra Core is not responsible for delays, lost shipments, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

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5. Shipping Delays

Although we work hard to deliver every order on time, shipping delays may occasionally occur due to circumstances outside of our control, including but not limited to:

Customs inspections
Severe weather
Carrier delays
High shipping volume
Natural disasters
Public holidays
Other unforeseen events

Hydra Core is not responsible for delays caused by shipping carriers or events beyond our reasonable control.

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6. Lost Packages

If your tracking information has not updated for an extended period or your package appears to be lost while in transit, please contact us at hydracoresupport@gmail.com.

We will work with the shipping carrier to investigate the shipment and help determine an appropriate resolution.

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7. Packages Marked as Delivered

Once a shipping carrier marks an order as Delivered, responsibility for the package generally transfers to the recipient.

If your tracking indicates that your package has been delivered but you cannot locate it, we recommend that you:

Check around your delivery location.
Ask household members, neighbors, or building management.
Contact the shipping carrier for additional assistance.

While we are happy to assist by providing shipment information, Hydra Core cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.

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8. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.

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9. Order Changes & Cancellations

If you need to change or cancel your order, please contact hydracoresupport@gmail.com immediately.

We will do our best to accommodate your request; however, orders can only be modified or canceled before they have been processed or shipped.

Once an order has entered fulfillment or has shipped, it cannot be changed or canceled.

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10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Hydra Core
Operated by CLM Market LLC
Arizona, United States

Email: hydracoresupport@gmail.com