Refund & Return Policy

Refund & Return Policy

Effective Date: July 20, 2026

At Hydra Core, operated by CLM Market LLC, we want customers to feel confident in their purchase. Please review this policy before placing an order.

1. Seven-Day Return Window

We accept eligible return requests submitted within 7 calendar days after the order is marked delivered by the shipping carrier.

To qualify for a return, the product must be:

Unused and unworn
In its original packaging
In resalable condition
Returned with all included parts, accessories, manuals, and promotional items

A return must be approved before it is shipped back. Items returned without prior authorization may not be accepted.

2. Starting a Return

To request a return, email mailto:hydracoresupport@gmail.com within the seven-day return window.

Please include:

Your full name
Your order number
The reason for the return
Photographs of the item and its original packaging

We will review your request and provide return instructions if it is approved.

3. Return Shipping

Customers are responsible for all return-shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are nonrefundable, except where required by law or when the return resulted from an error by Hydra Core.

We recommend using a trackable shipping service. Hydra Core is not responsible for return packages lost or damaged while being shipped back to us.

4. Nonreturnable Items

We do not accept returns for:

Used or worn products
Opened or used hydration bladders, mouthpieces, or drinking components
Products damaged through misuse, accidents, improper care, or normal wear
Items missing their original packaging, parts, or accessories
Clearance or final-sale items
Gift cards
Items returned after the seven-day window

These exclusions apply except where otherwise required by applicable law.

5. Damaged, Defective, or Incorrect Items

Inspect your order as soon as it arrives.

When an item arrives damaged, defective, or different from what you ordered, email mailto:hydracoresupport@gmail.com within 7 calendar days of delivery.

Include:

Your order number
A description of the problem
Clear photographs or video showing the item, packaging, and damage or defect

After reviewing the claim, we may provide a replacement, refund, store credit, replacement part, or another appropriate resolution. Hydra Core will cover approved return-shipping costs when the issue resulted from damage, a verified defect, or our fulfillment error.

This policy does not cover damage caused after delivery through improper use, accidents, modification, inadequate maintenance, or ordinary wear and tear.

6. Exchanges

We do not offer direct exchanges for preference, fit, or color changes.

An eligible unused item may be returned under this policy, after which the customer may place a new order for the desired product.

Damaged, defective, or incorrect products may be replaced after the claim is reviewed and approved.

7. Refunds

Once an approved return is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for us to inspect the return and process the refund.

After processing, your bank or card provider may require additional time to post the funds to your account.

Hydra Core reserves the right to deny a refund or deduct an appropriate amount when a returned item:

Shows signs of use or wear
Is damaged after delivery
Is missing packaging, accessories, or components
Does not otherwise meet this policy

Any deduction will be made only where permitted by applicable law.

8. Order Changes and Cancellations

Contact mailto:hydracoresupport@gmail.com immediately when an order needs to be changed or canceled.

We will attempt to accommodate the request, but cancellation is only possible before the order has been processed or shipped. Once an order enters fulfillment or has shipped, it cannot be canceled.

Submitting a cancellation request does not guarantee that the order can be stopped in time.

9. Lost Packages

When tracking has not updated or indicates that a package may have been lost before delivery, contact us so we can review the shipment and, where appropriate, open an investigation with the carrier.

Customers must provide complete and accurate delivery information when placing an order. Hydra Core is not responsible for delivery problems caused by an incorrect or incomplete address entered by the customer.

10. Packages Marked Delivered

When carrier tracking shows that an order was delivered, customers should first:

Check the delivery location and surrounding area
Ask household members, neighbors, building staff, or mailroom personnel
Allow up to 48 hours, as carriers occasionally scan packages before final placement
Contact the shipping carrier regarding the delivery

Hydra Core is not responsible for theft, loss, or misplacement occurring after a carrier confirms delivery. However, customers may contact us, and we will provide available shipment information to assist with a carrier claim or investigation.

We do not guarantee a refund or replacement for packages marked delivered.

11. Refused and Undeliverable Packages

Packages returned because of an incorrect address, refusal, failed delivery attempts, or failure to collect may be eligible for a refund after they are received and inspected.

Original shipping costs and any return-to-sender charges may be deducted from the refund where permitted by law.

12. Consumer Rights

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable consumer-protection law.

Return deadlines, eligibility requirements, and who pays return shipping should be clearly disclosed to customers before purchase. 

13. Contact Us

Questions or return requests may be sent to:

Hydra Core
Operated by CLM Market LLC
Arizona, United States
Email: hydracoresupport@gmail.com